At Timothy Shop, we want you to be fully satisfied with your purchase. If you are not happy with your order, our Refund & Return Policy ensures a smooth process for returns and exchanges.

Returns

• You may return items within 30 days of delivery.
• Products must be unused, in their original condition, and in the original packaging.
• Proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items

Certain products cannot be returned, including:

• Items damaged due to misuse or improper handling.
• Clearance or final sale items.
• Customized or special-order products.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be issued to your original payment method within 5–10 business days.
• Shipping costs are non-refundable, and customers are responsible for return shipping unless the item is defective or incorrect.

Exchanges

If you received a defective or damaged product, we will gladly replace it at no extra cost. Please contact us immediately with details and photos of the issue.

How to Initiate a Return

To start a return or exchange, please contact our customer support team:

Timothy Shop
📍 Address: 701 N Stephens Ave, Springfield, IL 62702, USA
📧 Email: support@timothyshop.site
📞 Telephone: +1 217 306 8905