FAQ
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Frequently Asked Questions
We specialize in high-quality indoor lighting products, including lamps, ceiling lights, wall lights, and decorative fixtures.
Currently, we only ship within the United States, but international shipping options may be introduced in the future.
Standard shipping takes 3–7 business days, while express shipping takes 1–3 business days, depending on your location.
Once your order is shipped, you will receive a tracking number via email to monitor your delivery.
We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and bank transfers (if available).
Yes, all payments are processed through secure and encrypted gateways, and we do not store your card details.
Yes, items can be returned within 30 days of delivery, provided they are unused and in original packaging. Please see our [Refund & Return Policy].
Customers are responsible for return shipping unless the item is defective, damaged, or incorrect.
Yes, all eligible products include a 1-year limited warranty against defects in materials or workmanship.
If your order arrives damaged, please contact us within 48 hours with photos, and we will arrange a replacement or refund.
Orders can be canceled within 24 hours of purchase. After shipping, cancellations are not possible, but you may request a return.
You can reach us by email at support@timothyshop.site or by phone at +1 217 306 8905.